Posts Tagged ‘Culture’

Creating A Killer Customer Experience and The Story of The Happiness Machine

December 21, 2010 Leave a comment

OK – I know what you are thinking.  The Happiness Machine and Killer Customer Experience – These are words that just DO NOT belong together.

I’m here to tell you that I am one of the few who believes it’s possible to have a Killer Customer Experience (in a positive way).  And as for The Happiness Machine, well – You’ll just have to see for yourself.

Check out the video below. Coca-Cola (service provider) demonstrates an example of how to deliver a truly killer customer experience to a group of college students.  What I like about this, is it serves as a good reminder of what is possible.  Check it out!

So what can we learn from this video on providing a killer customer experience?

  1. The importance of over delivering.
  2. The idea of giving the customer something they don’t necessarily expect
  3. The concept of “going the extra mile” doesn’t always have to be a “full” mile Read more…