Management 4-1-1 has moved to it’s new url address

January 2, 2011 Leave a comment

I’ve moved this site away from the hosted WordPress version to my own hosted site.  The new url is

Check it out!!!

Categories: Misc

Management 4-1-1 and The Promise of 2011

December 30, 2010 Leave a comment

2010out_2011in As 2010 comes to a wrap, I’ve been giving a great deal of thought as to what I want to focus on and accomplish in 2011.

Realizing that Management 4-1-1 is a new blog I’m committed to growing and building, I wanted to get my goals out there for all to see.  Then, you can use this post to remind me if I don’t hold to my end of the deal.

If there is anything I have quickly learned about blogging and writing, is the opportunity to continue the learning process.  It’s through blogging and writing that I’ve realized, while I have experience, there is always so much new stuff to learn and think about – which makes the blogging, writing and sharing information so much more exciting and rewarding.

So here goes my Management 4-1-1 promise for 2011..

The Management 4-1-1 blog will focus on managing people and organizations (OK – you probably already guessed that).  But as I’ve quickly found out, you really can’t touch on management without slightly grazing leadership and personal development.  Like Jimmy Buffet said, “there’s a thin line between Saturday night and Sunday morning.”  I’m sure I will cross it from time to time and cover topics in these areas. 

For three times a week (although, I reserve the right to post more frequently), you can expect the following:

  • “How To” posts on the fundamentals of managing people and organizations
  • Links to valuable resources and tools you can leverage in your own development path
  • Book Reviews of various books I’ve come across (related to business, management and leadership)
  • Additional relevant thoughts (and links) which may be of interest to you
  • Stories that will make you want to laugh, cry or just make you empathetically think, “yes, I’ve been there too.”

Anyway – I hope you’ll find the topics interesting, relevant and engaging enough to have a dialog, opinion or just want to come back and keep reading.

Best of luck with your own management & leadership journey! 

See you next year!  Happy New Years!


The Top 50 Leadership Blogs

December 27, 2010 Leave a comment


Well, here we are getting close to the end of the 2010.  Starting to think about all of the great things we’re going to do in 2011.  Perhaps some of your new year’s resolutions are to grow your management and leadership skills – GREAT CHOICE!!

If so, you may want some sage advice from various sources.  Evan Carmichael, author of The Entrepreneur Blog, posted The Top 50 Leadership Blogs.  It’s a nice list categorized to help you drill down in on the top leadership and management that are of most interest to you.

Maybe next year, we’ll get Management 4-1-1 on the list 🙂

5 Year End Questions Every Manager Should Be Asking About Their People; Their Organizations and Themselves

December 23, 2010 Leave a comment

As we near the end of the year (and more importantly, as we get closer to kicking-off a new one), it is important to reflect on what we’ve done over this past year.  Here are some questions for you to ponder on this holiday season.

thinking_kidOrganizational Questions

  1. What goals did my organization accomplish this past year? And how did we get there?
  2. What goals did we not accomplish? And what were the obstacles preventing us from getting there?
  3. Are there any goals not achieved which should be carried over into next year? What will we do differently?
  4. How did I do against my budget? Where did I fall short, and where did I overachieve?  Why?
  5. Was my organization aligned to best meet the vision and goals we had set-up? Do I still have the right organizational model?

People Questions

  1. Who were the top performers? And why were they so successful? Did we recognize their efforts throughout the year?
  2. How would I characterize team morale from beginning of year to now?  Is there anything we should have done differently?
  3. Did people in my organization develop and grow this past year?  What skills or opportunities did they get?
  4. Why do people like to work for this company, organization, and me?  Why do they think about leaving?
  5. Do I have the right people (i.e. skills, drive, passion) to grow to the next level?  If not, how do I resolve that?

Self-Development Questions

  1. What did I accomplish this year? And how did I do that?
  2. What did I not accomplish this past year and why?  Do I want to make these goals for next year?
  3. Was I clear in my priorities and objectives this past year and how often did I change direction?
  4. What could I have done better as a manager?
  5. Did I develop and grow myself personally?  In what ways?

Taking the time to think about the past will not only better open your eyes to your successes & shortcomings, but it will also serve as a good guide as you think about the upcoming year.

Creating A Killer Customer Experience and The Story of The Happiness Machine

December 21, 2010 Leave a comment

OK – I know what you are thinking.  The Happiness Machine and Killer Customer Experience – These are words that just DO NOT belong together.

I’m here to tell you that I am one of the few who believes it’s possible to have a Killer Customer Experience (in a positive way).  And as for The Happiness Machine, well – You’ll just have to see for yourself.

Check out the video below. Coca-Cola (service provider) demonstrates an example of how to deliver a truly killer customer experience to a group of college students.  What I like about this, is it serves as a good reminder of what is possible.  Check it out!

So what can we learn from this video on providing a killer customer experience?

  1. The importance of over delivering.
  2. The idea of giving the customer something they don’t necessarily expect
  3. The concept of “going the extra mile” doesn’t always have to be a “full” mile Read more…

It’s Not Just About the Fixing The Weakness – Exploit Your Strengths

December 20, 2010 Leave a comment

Whenever I ask someone about their goals, or ask a manager about what’s their current focus, I usually get a diatribe of all the things they’re doing to get themselves fixed.  After five minutes of listening, I can tell everything that’s wrong with them and their group.  Not necessarily a bad thing, but they’re missing a great opportunity to apply some focus on excelling at what they do best!Close up of man's arm

A recent post by Michael Hyatt (Are You Focusing on the Obstacle or the Opportunity?) inspired me to write this post.  The key message in his blog is that people often focus only on what’s wrong (or what they need to fix), versus what they can create or how they can leverage their strengths.

Whether you are creating goals for yourself; your organization; or talking through a development plan with one of your employees – it’s just as important to know what you do well, as much as it’s important to know your weaknesses.  From there, it’s a matter of doing more of what you do best and protecting yourself from your blind spots (aka – killing your snakes). Read more…

Why I Blog!!

December 18, 2010 Leave a comment

I’m not normally planning on posting over the weekend, but thought if I have the time – why not? 

I’ve had a few people ask me some questions about blogging. One of the most common questions I get is, “Why bother to blog at all?” 

It’s a great question and one I probably should have made in my very first post. Better late than never, right? So, here are the reasons why I blog (and why I think anyone else should to).

  • Blogging is an incubator for ideasBy the nature of blogging, I am building a library of content I can access at anytime to build upon or refine ideas further in the future. Information I blog on or reference on my site are fodder for future presentations, published works, or to leverage in my job and personal life. Using tags and categories helps me structure the content in an easy way to access at a later time.
  • Provides a platform to build a habit of writing and practice writing (whenever I want) – One of my long time passions and goals has been to become a published author. I’ve made several attempts, but have not yet been able to crack the code to achieve this goal. One of the reasons I fall short is I did not have a habit of writing and researching on a regular basis. Having a blog is a great stepping stone to build the habit of writing, as well as practicing the craft. Not all of my stuff is perfect, but practice will certainly help.
  • Read more…
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